Senior Trust Manager, Amazon Key
The Amazon Key team is pioneering secure delivery experiences for homes and businesses using the latest home security technologies.
We are seeking an exceptional Senior Trust Manager to build on our Voice of the Customer program and spearhead product and process improvements in this mission.
As the Senior Trust Program Manager for Amazon Key, you will design and build mechanisms that close the loop between our customers' needs and our product capabilities.
You will own synthesizing customer and stakeholder feedback into actionable insights for how Amazon Key can improve our products and services.
You will stand-up a new mechanism to review with leadership the trends you identify in the customer experience, and you will drive consensus around corrective actions such as UX changes and the prioritization of new programs and features.
You should be eager to dive into sorting out data gathering, data quality, process issues, and product limitations.
This role is a great fit for an analytics-driven leader who has experience identifying complicated business problems and driving solutions.
The person in this role needs to have strong analytic and communication skills, as they will work across multiple products and functions with significant leadership visibility and impact on Amazon Key's highest-level goals.
The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and ability to work in a fast-paced landscape.
Key job responsibilities- Develop and own overall Voice of Customer program strategy- Work with product teams, customer service, and business intelligence to deliver new customer feedback metrics, and use those metrics to deep-dive issues and uncover trends and patterns- Design and own monthly voice of customer reporting across Amazon Key's entire product and services portfolio - Develop, implement, and govern KPIs for Voice of Customer programs, driving visibility on milestones and ruthlessly measuring successAbout the teamThe Amazon Key team sits within the Amazon Devices organization alongside Ring and other Home Security teams.
Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping.
We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration.
We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - TN.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking an exceptional Senior Trust Manager to build on our Voice of the Customer program and spearhead product and process improvements in this mission.
As the Senior Trust Program Manager for Amazon Key, you will design and build mechanisms that close the loop between our customers' needs and our product capabilities.
You will own synthesizing customer and stakeholder feedback into actionable insights for how Amazon Key can improve our products and services.
You will stand-up a new mechanism to review with leadership the trends you identify in the customer experience, and you will drive consensus around corrective actions such as UX changes and the prioritization of new programs and features.
You should be eager to dive into sorting out data gathering, data quality, process issues, and product limitations.
This role is a great fit for an analytics-driven leader who has experience identifying complicated business problems and driving solutions.
The person in this role needs to have strong analytic and communication skills, as they will work across multiple products and functions with significant leadership visibility and impact on Amazon Key's highest-level goals.
The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and ability to work in a fast-paced landscape.
Key job responsibilities- Develop and own overall Voice of Customer program strategy- Work with product teams, customer service, and business intelligence to deliver new customer feedback metrics, and use those metrics to deep-dive issues and uncover trends and patterns- Design and own monthly voice of customer reporting across Amazon Key's entire product and services portfolio - Develop, implement, and govern KPIs for Voice of Customer programs, driving visibility on milestones and ruthlessly measuring successAbout the teamThe Amazon Key team sits within the Amazon Devices organization alongside Ring and other Home Security teams.
Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping.
We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration.
We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - TN.
Estimated Salary: $20 to $28 per hour based on qualifications.
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